Frequently Asked Questions

How do I change my address on my order?

If you need to update your delivery address, please contact us as soon as possible via email or WhatsApp with your order number and new address.
If your order has not been processed or shipped, we will update the address for you.
If your order is already in transit, we may not be able to make changes, but we’ll do our best to assist.

How do I cancel or amend my order?

As all our products are custom-made, we are unable to cancel or amend orders once they have been confirmed. Please double-check all details (names, dates, designs, addresses) before completing your order.

Do you accept returns or refunds?

We provide refunds for faulty or incorrect items. Please send us a photo of the issue and provide your order number via email or WhatsApp within 7 days of receiving your order.

My item has a defect, what should I do?

Take a clear photo of the defect and provide your order number. Send it to us via email or WhatsApp with your order details within 7 days of receiving your order. Once verified, we’ll arrange a refund for you.

Please note that colours, textures, and sizes may vary slightly due to screen displays or the handmade nature of customisation. These conditions will not be considered as a defect.

We are not liable for errors in personalisation if the details provided by the customer are incorrect.

My order is incorrect or missing, what should I do?

We’re sorry if something went wrong with your order! Please contact us within 7 days of receiving your order and provide your order number and a photo of the incorrect or missing item (if applicable)
We’ll review the issue and arrange a refund or replacement as quickly as possible.

Will you send me a preview of my order?

For customised items, we will provide a digital preview (mock-up) for confirmation
before production begins, unless stated otherwise. Please note that colours and sizes may vary slightly in the final product due to printing and material differences.

Is shipping free?

Yes! We offer free local shipping for orders of $80 and above. For orders below $80, a standard delivery fee of $4.50 applies and will be calculated at checkout.

Which courier do you use for delivery? What are the restricted areas for delivery?

We use Ninja Van for all our deliveries. Please note that delivery may be restricted to certain areas. You can check the full list of restricted areas here.

How will my parcel be delivered? Can I add special instructions?

Parcels are delivered via contactless delivery by default using Ninja Van, anytime from Monday to Saturday (excluding public holidays) between 8:00 AM and 10:00 PM.

You may opt out of contactless delivery, which will require a signature upon receipt. Please ensure that someone is available to receive the parcel and provide your signature if this option is selected.

For more information on Ninja Van’s delivery services, please refer to this link.

What happens if I miss my delivery?

If you miss the first delivery attempt, Ninja Van will automatically reschedule your parcel for the next business day.

Ninja Van makes up to 3 delivery attempts (the first attempt plus 2 re-attempts). If all attempts are unsuccessful, the parcel will be returned to Simplicity Days. A rescheduling fee of $8 will apply for any additional delivery attempts.

Is self-collection available?

Currently, we do not provide self-collection services.

Do you ship internationally?

Currently, we only ship within Singapore. We do not offer international shipping at this time.